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Ticket refund

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Find out how to proceed to apply for a refund and what documentation you must submit to an application.

Ticket refund from March 23rd due to the corona situation

AtB adjusted the public transport service from Monday March 23rd. We offer refunds of periodic tickets from the same date, in addition to our ordinary refund rules. It gives everyone the option of a refund according to the guidelines below. The reimbursement amount is calculated at the earliest from Monday March 23rd. Beyond this, the starting point for repayment will apply from the day AtB receives the request for a refund. The reimbursement request will not be retroactive.

The administration fee for a refund will be NOK 100. This is deducted from the refund amount.

How to apply for a refund from March 23rd

Contact us via the contact form. Remember to include the name and date of birth of the ticket owner.
In order to be able to follow up your reimbursement application as quickly as possible, please follow the steps below. Please see which documentation is required depending on where the ticket was purchased:

  • AtB Mobillett: Enter the phone number with which the ticket was purchased. Amount is refunded to debit card or AtB Mobillett account based on how you paid the period ticket.
  • Service center/bus: Remember to enter t:card number (16 digits in the upper right of the card), bank account number and copy of ID (passport / driver's card / bank card with photo).
  • Online store for t: card: Attach receipt for purchase. You can find it by logging in and touch> Purchase History. Touch the symbol in the upper right corner of the current purchase and download as a pdf file. If you also have value on the t:card, you must send bank account number and copy of ID (passport/driver's license/bank card with photo).

The reimbursement amount is calculated at the earliest from Monday March 23rd. Beyond this, the starting point for repayment will apply from the day we receive your refund request.

For those of you with a t:card, we will inform you that your existing t:card will be terminated upon reimbursement of a ticket. For future trips we recommend that you download AtB Mobillett. You can also order a new t:card sent in the mail.

Due to the special situation we are in, we will have longer case processing time than normal. We hope you understand this and thank you for your patience.

  • Periodic ticket on travel card, t:card or app AtB Mobillett can be refunded in case of illness, death, relocation or changed travel pattern due to work.

    We need account number and ID in addition to the following:

    • Illness: Sick leave documentation.
    • Death: Grant of probate.
    • Address change: Confirmation from the National Register.
    • Job: Confirmation of working conditions.

    It is only in case of illness or death that we can refund the periodic ticket retroactively if it has not been used. If the period ticket has been used, we will deduct single trips. We can also refund the value of AtB Mobillett and t:cards.

    You can also get the ticket refunded if you have purchased a ticket for wrong zones or passenger category.

    If you purchased the ticket for your t:card in the websop for t:card, you must attach the receipt.

    Contact us via the contact form or AtB service center to apply for a refund.

  • If there is a proven error with the telecom operator or in the app that causes you to buy more tickets, we can refund the tickets. Paper tickets are non-refundable.

    We need account number and ID in addition to the following:

    • AtB Mobillett: Phone number
    • t:card: t:card number

    Contact us via the contact form or AtB service center to apply for a refund.

Single tickets purchased on board and disposable travel cards 24-hour ticket are non-refundable.

Disposable travel card with 10 trips is no longer available from 01.01.2018. These cards are valid for two years from they are issued and will be deleted automatically on the expiration date.
The remaining trips can therefore only be refunded if the card is still valid.

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