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Transport regulations

The regulations apply as an agreement between AtB AS and each passenger.

Travel terms

Passengers who travel and buy a ticket/download travel money enter into a travel agreement with AtB which entitles them to transport with carriers operating on contract for AtB.

AtB's travel terms apply as an agreement between AtB AS and each individual traveller (passenger). Everyone who is on means of transport that is contracted or owned by AtB and everyone who resides at associated terminals, waiting rooms and stops are considered travellers or passengers.

AtB's travel terms consist of this document and the following appendix:

  1. AtB's travel guarantee
  2. Compensation and reimbursement of travel tickets and tickets
  3. Specification of rules for wheelchairs, strollers and public transport vehicles

AtB's travel terms have been approved by the Ministry of Transport and Communications on 27.06.2019 pursuant to Section 33 of the Commercial Transport Act and Sections 7 and 7a of the Railway Act. The appendix shall not be approved by the Ministry of Transport and Communications. They are included for the sake of context and are part of the agreement concluded between AtB and the traveller.

Travel terms for passengers in Trøndelag

Effective from June 27, 2019.

1 Who the travel terms apply to

The terms apply to everyone on means of transport on contract for AtB. The terms also apply to everyone at the associated terminals, waiting rooms and stops. When travelling, the traveller enters into a travel agreement with AtB. These terms apply as a travel agreement between AtB and the traveller.

2 Passenger rights

Passengers with a valid ticket in accordance with current terms and prices are entitled to transport at AtB's means of transport within announced routes and ordinary capacity. Passengers travelling in a larger group (15 or more) should contact AtB for further information on transport. Passengers are entitled to sufficient information to carry out the journey, cf. Appendix 1 - AtB's travel guarantee.

AtB shall ensure that passengers arrive on time in accordance with the prescribed routes and announced timetable. Should delays or other failures occur in the public service, AtB will, as far as possible, inform the passengers about cancellations, delays and other operational disruptions and specify how the passengers should behave in each situation. Passengers will also be entitled to reimbursement for alternative transport costs under given terms. Read more about rights in cases of delays or cancellations in Appendix 1 - AtB's travel guarantee

AtB will make sure that travellers can obtain a valid ticket before the trip and that price information is available on all means of transport.

For valid ticket, see Appendix 3 and current fares. For reimbursement of tickets, see Appendix 2.

3 Passengers' obligations

The passenger shall:

a) Pay for the trip according to the terms and prices set by AtB. It is the traveller's responsibility to have a valid payment method when purchasing a ticket.

b) Have a valid ticket and meet the terms for the passenger category when boarding a means of transport or in a control zone.

c) Use the ticket in accordance with announced rules and terms, which can be found at atb.no and in the app AtB Mobillett.

d) In means of transport without open ticket, passengers must present an unsolicited paper ticket or ticket purchased on mobile (SMS and AtB Mobillett) to staff on boarding. Other tickets must be activated / registered on the card reader upon boarding and must be presented at the request of the staff.

e) Upon request, document the right to a discounted ticket upon presentation of valid identification. Travellers with the right to a discounted ticket must present valid documentation in accordance with AtB's discount and tariff regulations. Copied discount vouchers are not valid as proof and may be revoked as a result of suspected forgery. For more information, including what is considered a valid student certificate, see AtB's Discount and Tariff Regulations.

f) Keep the ticket and the voucher throughout the journey and until the passenger has left the means of transport or the control zone.

g) Show consideration for other travellers and abide by orders given by lookup or by the staff, see point 4. Anyone who does not comply with such orders can be dismissed.

4 Rules of conduct

Persons staying at AtB's means of transport or related areas should not, through activity or behavior, bother others, or act in such a way that a dangerous situation arises.

Smoking (including electronic cigarettes) is prohibited on board in all means of transport, indoors at terminals / waiting rooms or other designated areas, in accordance with the Tobacco Damage Act. The same applies to the consumption of alcohol and other intoxicants.

If the authorities have established stops, boarding and disembarkation shall take place on these. If it is safe for safety and in accordance with the traffic rules, such stops can also take place outside the fixed stops.

It is not permissible to obstruct the staff's necessary vision or to position themselves so that the doors cannot be closed.

Unnecessary use of emergency handles for doorways and other equipment is prohibited.

Travellers staying at bus stops should always keep a good distance from moving vehicles.

It is mandatory to use seat belts where available, cf. Regulations on the Use of Personal Protective Equipment while Driving a Motor Vehicle Section 1. The authorities may carry out checks on the use of seat belts. Passengers who have reached the age of 15 are themselves responsible in accordance with the regulations.

It is not allowed to use roller skates, bicycles etc. on board AtB's means of transport or related areas.

Passengers who do not follow the rules of conduct may be expelled by staff on board.

5 What can be brought along

Objects and animals mentioned in this section may be included on AtB's means of transport if space is available. Objects and animals are transported at their own risk and should not be a nuisance or danger to other passengers or staff. In case of doubt, the staff will decide whether an item or animal can be included. We also note that the operator may have its own rules and routines for the placement and handling of certain types of luggage, e.g. weapons and animals. The passenger is obliged to comply with the instructions and instructions given by the staff, cf. point 3, letter g.

5.1 Luggage

Passengers can bring easily manageable items (hand luggage) when this is not a hindrance to other travellers. Hand luggage must be placed in such a way that it does not represent a security risk.

5.2 Bicycle

Bicycle is included if there is space and should be placed in referenced place. It is the driver / captain who decides if there is space. For more information, see section 11.

5.3 Animals

Animals can be brought in when they are not ashamed of other passengers and there is space on the means of transport. Guide dogs / police dogs / utility dogs that can be legitimized must always be promoted. Animals must be subject to owner control (in leashes, cages or the like) and must not obstruct free passage. Pets are not allowed on the seat. In a boat, animals must be placed in their own designated place.

5.4 Items that cannot be taken

Flammable and explosive substances, motorcycles / mopeds / scooters, power tools, weapons that are not transported properly, sharp-edged / smelly objects and other things that may be at risk / disadvantage to others.

5.5 Wheelchair and stroller

There is limited space on board for strollers and wheelchairs. AtB's means of transport fulfill the requirements for universal design. The space allocated on board the means of transport is intended for wheelchairs that do not exceed the dimensions of the EU Directive reference wheelchair (L120xB70xH109, ??maximum weight including user 300 kg). It is up to the staff to consider whether it is appropriate to bring larger wheelchairs.

Travellers in a wheelchair or those with a stroller can use AtB's buses and boats. There is limited space on board for strollers and wheelchairs.

The space on board for boats and buses is intended for wheelchairs that do not exceed the maximum dimensions of 80 x 120 cm and total weight over 300 kg.

Strollers and wheelchairs must be placed in the designated place and fasteners must be used. As far as practicable, the staff will assist in boarding and boarding. Some stops and means of transport are not sufficiently adapted for wheelchairs.

For more information on universal design, see Appendix 3.

Strollers and wheelchairs shall be placed in the designated place and fasteners shall be used.

6 Checking tickets and surcharge

6.1 General

The staff has the right to check the passengers' tickets. The passenger has the right to be treated respectfully. The inspection can be carried out by both uniformed and civilian personnel. Control personnel must be able to show identification with service number. Civilian personnel should identify themselves unsolicited.

6.2 Additional fee for invalid ticket

Travellers who, upon check-in, cannot show a valid ticket for commenced travel, must pay an additional fee. By commenced travel is meant that the passenger is on board the means of transport. This also applies to travellers who use discounted tickets and who cannot identify / show a valid discount voucher. Additional fees may also be required by minors who are 15 years of age.

Normal surcharge is at NOK. 1.150, - or kr. 950, - on payment on site.

Additional fee for minors who have reached the age of 15 is NOK. 900, - whatever settlement form.

The fee form ("Ticket Checking Statement") you receive by the auditor is to be considered as an invoice for payment of the additional fee. The deadline for payment is 14 days from the date of issue of the surcharge. Payment is marked with the fee number (red number in the upper right corner). Non-payment will be followed up and, if necessary, collected by debt collection. This also applies to minors who have reached the age of 15, but these will not be responsible for the recovery costs related to debt collection. Guardians will be informed of the situation in case of non-payment. In repeated cases, the guardians will be held liable for AtB's loss.

If payment is made on site, a lower fee is paid than if the customer chooses to pay by invoice. Lower fees apply to minors who have reached the age of 15, regardless of whether they are paid on the spot or by invoice.

Minors under the age of 15 will not be charged an additional fee, but parents / guardians will be contacted. The event can nevertheless be registered in the form of an additional charge of NOK 0. In the event of repeated circumstances, parents / guardians may be contacted for a meeting.

If a surcharge is imposed as a result of the lack of a discount certificate, the surcharge can be waived if the traveller, within seven days, can show valid proof that they were entitled to a discount at the time of check. This assumes that one can legitimize with photo identification at the time of issuing the fee. Travellers must bring a copy of the fee form together with their credentials and present it at the AtB customer center. The fee is waived against an administration fee of NOK 150, -.

For an appeal against the imposition of additional fees, see section 10.

6.3 Obligation to provide the correct personnel

Travellers who do not present a valid ticket on check, and who do not pay the surcharge on the spot, must provide the correct name, address and date of birth and await verification of the identity information so that the surcharge can be collected later. Minors must also provide names of parents with parental responsibility. Travellers who do not have a valid ticket, but who provide the correct name, address, date of birth and, if applicable, the name of parents with parental responsibility are entitled to continue the journey.

The inspector can hold the passenger back until the personal data is verified by verification of identification, contact with the police or a look in the national register.

6.4 Withholding of travellers without a valid travel document

AtB's control staff can hold back the traveller when they:
(a) does not present a valid travel document
b) pay no surcharge on site, and
c) does not provide the correct name, address and date of birth

The traveller may be withheld until the person gives the correct name, address and date of birth, and while the information is checked by verification of identification against the National Register and / or contact with the police. If the traveller pays the surcharge on the spot without stating the staff, the traveller shall not be withheld.

Withholding cannot occur if, in the circumstances, this will be a disproportionate measure. Persons under the age of 15 shall not be detained. The grounds for detention are set out in section 7a of the Railway Act and section 33 of the Commercial Transport Act.

6.5 Liability for technical errors in connection with the purchase, validation and control of tickets

AtB is responsible for ensuring that the ticketing equipment is in operation. At the start of the check, the ticket controller should contact the driver to inquire if any non-conformities have been reported on the ticketing system / validators. If the inspector becomes aware that the equipment is out of service, no additional fee will be charged for missing tickets as a result.

If in doubt, for technical reasons, it has not been possible for the passenger to obtain a valid ticket, any additional fee will only be imposed after the inspectors have checked the specific equipment and found it in order at that time.

If it has not been possible for the passenger to obtain a valid ticket due to technical failure on the Mobillett app, an additional fee will be refunded on appeal if internal investigations confirm a deviation in the system at that time.

In case of non-presentation of ticket due to technical reasons AtB is not available, an additional fee will be charged. This could be, for example, broken cell phones or telephone operator errors affecting the service the customer uses with us.

7 False, counterfeiting and other criminal matters

Tickets that are forged or misused, or that the traveller is trying to misuse, will be blocked and may be canceled by staff. Abuse or counterfeiting of tickets entails additional fee of NOK 2.000. Travelling with a fake or forging a ticket is punishable. The situation will, as a rule, be reported to the police.

Passengers who commit other criminal acts may also be notified.

8 Lost and found

Goods must be handed over to the personnel on the means of transport. Responsibility for storing lost / lost items on a city bus and tram in the Trondheim area lies with the AtB customer center. For the bus and boat in Trøndelag outside the Trondheim area, the responsibility lies with the operators.

If it is possible to trace the owner of recovered items, he or she will be contacted. Lost property of a certain value, such as wallets and telephones, is provided to the Police lost property after two weeks. Other things are kept for three months before going to a charity.

Lost goods with a short service life or which for other reasons cannot be stored for an extended period of time, such as food, are destroyed.

9 Liability and compensation for loss or damage

9.1 Liability for the traveller

Damage inflicted on the traveller by means of transport or furnishings shall be compensated in accordance with normal compensation rules.

9.2 Responsibility for AtB

Liability for loss of or damage to persons or objects is regulated by the Car Liability Act of 3 February 1961 as regards bus journeys, the Railway Liability Act of 10 June 1977 No. 73 as regards travel by tram and the Maritime Law of 24 June 1994 No. 39 for travel by boat.

For travel goods for which compensation has been paid, AtB is liable on behalf of the operator, for any loss or damage affecting the goods from it being placed in the means of transport up to the place of destination. This does not apply, however, if the loss or damage is due to errors or neglect on the part of the traveller carrying the goods.

AtB is also responsible for damage or loss of a wheelchair, other moving equipment (eg walker) or other aids when transporting by motor vehicle, when the damage is caused by the carrier. This follows from section 32 a of the Occupational Transport Act, cf. Regulations on bus passenger rights of 25.02.2016.

Anyone who wants to claim compensation for loss or damage to a person or object must submit claims to the AtB customer center within a reasonable time. The claim for compensation must be documented. Only the direct loss is covered. The customer is obliged to limit his loss.

10 Complaints

Complaints related to AtB's public offering, services or terms related to our operators may be addressed to AtB, and will be dealt with in accordance with AtB's guidelines.

For complaints of added surcharge and canceled tickets in accordance with points 7 and 8, the deadline for complaints is three weeks after the additional charge has been issued. In the event of a complaint on behalf of others, a power of attorney must be attached to the complaint.

Passengers who disagree with a refusal of a complaint from AtB can appeal the case to the Transport Complaintmenda. The deadline to appeal a case to the Transport Complaints Committee is one year from the incident occurred. The transport complainant cannot make a valid judgment in the case, but will make an advisory opinion.

AtB points out the amount of the fee will be due for collection unless a complaint or payment is received before the specified payment deadline (three weeks after the date of the charge).